Shipping policy

Shipping Policy

Thank you for shopping with Ember & Wicked Co.! We want to make sure your order arrives safely and on time. Please read our shipping policy below.

Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the weight of your order. We offer the following options:

Standard Shipping (5–8 business days)
Expedited Shipping (2–3 business days)

Free Shipping

We offer free standard shipping on all orders over $50 within the contiguous United States.

Domestic Shipping

We currently ship to all 50 U.S. states. Orders to Hawaii, Alaska, and U.S. territories may require additional shipping time and costs.

International Shipping

At this time, we do not offer international shipping. We hope to expand our shipping options in the future.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package via the carrier's website.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at emberandwickedco@gmail.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct at checkout. Ember & Wicked Co. is not responsible for packages delivered to an incorrect address provided by the customer.